Frequently Asked Questions
General Questions#
What is Loyal Campaign?#
Loyal Campaign is a marketing app that helps merchants create and manage referral and affiliate programs to drive growth through partnership marketing.
How does Loyal Campaign differ from other loyalty apps?#
Loyal Campaign focuses specifically on partnership marketing through referrals and affiliates, rather than traditional points-based loyalty programs. Our specialized approach delivers higher conversion rates and more effective customer acquisition.
Is Loyal Campaign suitable for my business size?#
Yes! Loyal Campaign is designed to scale with your business. Whether you're a small startup or an established enterprise, our flexible campaigns can be tailored to meet your specific needs and growth goals.
Referral Campaigns#
How do referral campaigns work?#
Referral campaigns encourage your existing customers (advocates) to refer friends and family to your store. Both the advocate and the referred friend receive rewards, typically in the form of discount codes, when the friend makes a purchase.
How do customers share referrals?#
Customers can share referrals via email, social media, or direct links. The sharing options are fully customizable to match your preferred customer journey.
Affiliate Campaigns#
What's the difference between referrals and affiliates?#
Referrals typically involve existing customers sharing with friends and family, while affiliates are often influencers, bloggers, or partners who promote your products to their audience for a commission.
How do I find affiliates for my store?#
You can invite existing customers to become affiliates, reach out to influencers in your niche, or use the Loyal Campaign marketplace (coming soon) to connect with potential affiliates.
Can I set different commission rates for different affiliates?#
Yes, Loyal Campaign allows you to create custom commission structures for individual affiliates based on their reach, performance, or negotiated terms.
Technical Questions#
How do I set up email notifications?#
You'll need to configure an email provider in the app settings. We support SMTP and Mailgun integrations. For detailed instructions, see our Getting Started Guide.
Will Loyal Campaign slow down my store?#
No, Loyal Campaign is designed to be lightweight and optimized for performance. The app runs primarily on our servers, with minimal impact on your store's loading speed.
Is Loyal Campaign compatible with my theme?#
Loyal Campaign is designed to work with all standard themes. The app injects minimal code and uses your theme's existing styling where possible for a seamless integration.
Billing and Support#
Is there a free trial available?#
Yes, Loyal Campaign offers a 14-day free trial so you can test all features before committing.
What kind of support is available?#
We offer email support, live chat during business hours, and comprehensive documentation. Premium plans include priority support and dedicated account management.
Can I upgrade or downgrade my plan?#
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades will apply at the end of your current billing cycle.